Refund & Cancellation Policy

This Refund & Cancellation Policy ("Refund Policy") governs every cancellation, change, and refund request under a booking made with Yatra For Fun Pvt. Ltd. at yatraforfun.com. It forms part of our Terms of Service and is incorporated into every booking by reference.

Our guiding rule is simple: Yatra will always refund everything that the underlying airline, hotel, or supplier refunds to us, net of non-recoverable supplier fees and a transparent Yatra service fee. Where a service fails because of something Yatra did or did not do, we refund it in full without supplier dependency.

This Refund Policy is drafted under the Consumer Protection Act, 2075 (2018), the Consumer Protection Rules, 2076 (2020), and the general contract-law framework of the Muluki Civil Code, 2074 (2017). Nothing in this Policy restricts your non-waivable consumer rights under Nepali law.

1. Step 1 — open your booking. Sign in at yatraforfun.com, go to My Bookings, select the booking, and click Cancel / Refund. The page shows the current cancellation fee quoted by the supplier.
2. Step 2 — submit the request. Confirm the reason for cancellation. For partial refunds, tell us which passenger, room, or leg you want to cancel.
3. Step 3 — acknowledgement. You receive an acknowledgement e-mail within 24 hours with a ticket number.
4. Step 4 — processing. Yatra contacts the supplier, confirms the refundable amount, and initiates the refund to your original payment instrument.
5. Step 5 — credit to your account. Refund timelines depend on the payment method — see Section 8 ("How long the money takes").

If the self-service flow does not work, write to [email protected] or call +977 970-8072952. For emergencies outside business hours call +977 980-2363869.

Flight bookings follow the fare rules of the operating airline and are one of three families:

Fully refundable fares

Cancel any time up to the airline's deadline (usually 2 hours before departure for domestic, 24 hours for international). You receive the base fare plus all government and carrier taxes, less the airline cancellation fee and a Yatra service fee of NPR 500 per passenger per segment.

Partially refundable fares

The airline retains a portion of the fare (often the "basic economy" or "lite" penalty). Government taxes, passenger service charges, and airport fees are always refundable and will be returned.

Non-refundable fares

Only government taxes and the portion of fees specifically marked refundable in the fare rules can be recovered. The Yatra service fee is non-refundable on non-refundable fares.

Airline-initiated cancellations & schedule changes

If the airline cancels the flight, changes the schedule by more than three (3) hours, changes the routing, or downgrades the cabin, you may choose (a) a free re-booking on the next suitable flight or (b) a full refund. Yatra processes the airline's response without deducting its service fee in these scenarios.

No-show

Failure to appear at the airport forfeits the fare. Only taxes specifically payable only on used tickets can be recovered.

Each hotel publishes its own cancellation policy. The applicable policy is shown to you before checkout and is repeated in your booking confirmation e-mail.

Free-cancellation rates

Cancel free up to the cut-off time shown on the room (often 48 hours before check-in). After the cut-off, the first night is usually charged.

Non-refundable rates

These rates are cheaper because the hotel does not allow cancellation. You will not receive a refund after payment except in the force-majeure circumstances described in Section 9.

Partial-refund rates

Some properties retain a flat fee or a percentage of the first night. The applicable deduction is disclosed at checkout.

No-show and early check-out

Most properties charge the full stay for a no-show. Early check-out usually forfeits the nights already consumed plus one more night. The property's on-site policy controls.

When Yatra absorbs the loss

If Yatra's confirmation is incorrect (wrong dates, wrong room type, or the property has no record of the booking), we re-book you into an equivalent or better property at our cost. Where re-booking is not possible, we refund the full amount paid plus reasonable out-of-pocket expenses up to NPR 10,000 per night.

Sightseeing & tours

• More than 72 hours before start: 100% refund less a flat NPR 200 processing fee.
• 24–72 hours before start: 50% refund.
• Less than 24 hours: no refund, except where the vendor is able to resell the slot.
• Vendor cancellation or safety call-off (rain, earthquake aftershocks, road closure): 100% refund or free re-scheduling at your choice.

Vehicles (cars, SUVs, vans)

• More than 48 hours before pickup: 100% refund less NPR 500 processing fee.
• 24–48 hours before pickup: 50% refund.
• Less than 24 hours or no-show: no refund; the driver's reporting-day payment is protected.
• Mechanical breakdown on trip: Yatra arranges a replacement vehicle as fast as operationally possible and, where the delay exceeds four (4) hours, refunds a pro-rated portion of the day's rate.

Apartments

Long-stay apartment bookings follow the landlord's written cancellation terms disclosed at checkout. Deposits are handled directly between you and the landlord; Yatra facilitates but is not a trust agent for the deposit.

A visa application has two separate components, with different refund logic.

Government & VFS/consular fees

Once paid to the embassy or the visa-application centre, these fees are not refundable regardless of the visa outcome. This is a sovereign rule of the issuing country, not a Yatra commercial choice.

Yatra service fee

• Before we review your documents: 100% refundable on request.
• After document review but before submission: 50% refundable, because we have already invested expert time.
• After submission to the consulate: not refundable.

Visa refusal

Yatra does not guarantee visa approval — the decision belongs exclusively to the issuing mission. Where the refusal is demonstrably caused by an error made by Yatra (for example, submitting the wrong form or the wrong appointment slot), we refund the full Yatra service fee and, where applicable, the cost of the appointment slot itself.

Dummy tickets and dummy hotel confirmations are finished digital products delivered immediately on payment. By paying, you expressly acknowledge that your statutory right to change your mind does not apply once we have started generating the PDF — in line with Rule 6 of the Consumer Protection Rules, 2076 (2020), which recognises that delivered digital content is non-returnable once access is granted.

When we will refund

• Yatra failed to deliver a valid PDF within the stated delivery window (usually 30 minutes): 100% refund.
• The PDF is defective — wrong passenger name, wrong airports, wrong date, unreadable file — and you report it within 24 hours: we regenerate the PDF at no cost, or refund 100% if you prefer.
• Duplicate charge caused by a gateway glitch: the duplicate is auto-voided within the gateway settlement window. If it is not, write to us with the gateway transaction ID and we refund the duplicate.

When we will NOT refund

• The embassy refused to accept the dummy ticket as proof of onward travel (embassies have complete discretion).
• You changed your travel plans after the PDF was issued.
• You supplied wrong details and failed to notice before delivery.
• The 48-hour validity has expired — you may purchase a new PDF at the then-current rate.

Hotel Manager and Travel-Agent Platform subscriptions

Subscription fees are billed in advance for the chosen cycle (monthly or annual). Fees for the current cycle are not refundable; you keep access until the cycle ends. You may cancel auto-renewal at any time from the billing page.

Travel-agent wallet

Unused wallet balance is refundable on termination of the Agent Agreement, less any outstanding invoices and a reconciliation charge disclosed in the Agent Agreement.

Commissions

Travel-agent commissions are credited to the wallet after the supplier settles. Where a booking is later cancelled and the supplier reverses the commission, Yatra is entitled to debit the wallet by the same amount.

Once Yatra has initiated the refund, the time to credit back to your account depends on the payment instrument:

Refunds are always credited to the original payment instrument. We do not redirect refunds to a different card, wallet, or bank account except where the original instrument has been permanently closed, in which case we require a bank-statement proof before re-routing.

Where a booking cannot be fulfilled due to an event beyond reasonable control — for example, earthquake, flood, war, civil unrest, pandemic, nationwide strike, airspace closure, sovereign travel ban, or payment-gateway outage — Yatra approaches the relevant Partner on your behalf and passes through the outcome. This typically takes one of three shapes:

• Full refund from the Partner (most common for airline cancellations).
• Open-dated credit usable for up to one (1) year.
• Re-booking on the next available date at no extra cost.

Yatra does not add its service fee to the deduction in force-majeure scenarios. Where a supplier refuses to refund, Yatra will escalate using consumer-protection and bilateral-channel mechanisms but cannot underwrite the loss beyond recoverable amounts.

If you believe a charge is unauthorised or does not match what you paid for, please contact Yatra first — the vast majority of disputes are resolved within a week without a chargeback. Opening a chargeback without first contacting us may pause your booking while we respond to the card-issuer.

Where a chargeback is later reversed in Yatra's favour because the original charge was valid, the gateway penalty and any bank processing fee (typically NPR 500 to NPR 2,500) may be recovered from you, in line with Section 5 of our Terms of Service and the Banking Offences and Punishment Act, 2064 (2008).

Nothing in this Policy reduces your consumer rights under the Consumer Protection Act, 2075 (2018). In particular, Section 6 of that Act entitles every consumer to:

• the right to basic needs and their availability;
• the right to a fair, quality-assured, and safe product or service;
• the right to full information about a product or service before purchase — including price, validity, quality, and method of use;
• the right to choose freely among competing products;
• the right to an effective and timely remedy for any defective product or service;
• the right to consumer education; and
• the right to a healthy consumer environment.

Escalation ladder

1. Yatra support — e-mail [email protected]. We acknowledge within 24 hours and aim for a substantive resolution within 15 business days.
2. Consumer Protection Council — if unresolved, you may complain under Section 27 of the Consumer Protection Act within thirty-five (35) days of the incident.
3. Department of Commerce, Supplies and Consumer Protection — for unresolved unfair trade-practice allegations.
4. Nepal Tourism Board / Department of Tourism — for tourism-sector complaints.
5. Mediation — under the Mediation Act, 2068 (2011), conducted in Kathmandu.
6. Civil courts of Nepal — the District Court of Kathmandu has first-instance jurisdiction; higher courts on appeal.

If a failure is caused by Yatra's own act or omission — not by the airline, hotel, or consulate — we don't hide behind supplier rules. In those cases we:

• refund the booking in full;
• cover reasonable and documented out-of-pocket expenses (up to the liability cap in our Terms of Service);
• re-book you on an equivalent or better option where operationally possible;
• and, for visa or dummy-ticket errors specifically, deliver a corrected product at no cost and on priority queue.

All refund, cancellation, and consumer-redress queries:

• E-mail: [email protected] — please include your booking reference.
• Support phone: +977 970-8072952.
• Emergency (24/7): +977 980-2363869.
• Office: Koteshwor-32, Kathmandu, Nepal · walk-ins welcome during Sun–Fri, 09:00–19:00 (NPT) · Sat on-call for emergencies.